Kiss8 Privacy Policy — Your Personal Data Protection

Kiss8 is Malaysia's leading online entertainment platform, offering a wide range of services including Sports Betting, Live Casino, and a digital Game Lobby. We understand that your privacy is a serious matter, and we are committed to ensuring every piece of personal information you share with us is handled with the utmost trust and responsibility.

This Privacy Policy is designed to give you a comprehensive and clear overview of our data management practices. It explains the types of data we collect, why we need it, how we use it, who we may share it with, and what your rights are as the data owner. We encourage you to read this document carefully before using any Kiss8 services.

This policy applies to all users who access the Kiss8 website at kiss8.app, the Kiss8 mobile app, and any related services we provide. If you do not agree with any part of this policy, please discontinue use of our platform and contact the support team for further assistance.

To provide the best service, kiss8 collects several categories of personal information from our users. Each data category is collected for a specific purpose and used only in accordance with the purposes stated in this policy.

Kiss8 collects your personal information through several different methods. Understanding how your data is collected helps you make more informed decisions about the information you share with us.

• Account Registration: When you register a new account at Kiss8, you are required to complete a registration form requesting basic information such as your name, email, phone number, and password.
• KYC Verification: During the identity verification process (Know Your Customer), we collect copies of identity documents such as MyKad or passport, as well as a selfie for facial verification to ensure the security of your account.
• Financial Transactions: Every time you make a deposit or withdrawal, our system records the transaction details including payment method, amount, and the time the transaction was made.
• Platform Usage: Through cookie and analytics tracking technology, we automatically collect data on how you use the kiss8 website and app, including pages visited and session duration.
• Support Communications: Every interaction you have with the kiss8 customer support team — whether via live chat, email, or complaint form — is recorded for quality control and service improvement purposes.
• Third-Party Sources: In certain cases, we may receive information about you from payment service providers, identity verification agencies, or legitimate public sources for verification and fraud prevention purposes.

Kiss8 uses your personal data solely for legitimate, clear, and specific purposes. We will not process your data for any purpose other than those stated below, unless you provide additional consent or there is a legal requirement to do so.

• Account Management: Create, verify, manage, and maintain the security of your user account on the kiss8 platform.
• Transaction Processing: Process deposits, withdrawals, and all financial transactions accurately and securely according to your chosen payment method.
• Legal Compliance: Fulfill legal obligations under the PDPA, anti-money laundering (AML) requirements, tax laws, and any relevant regulatory requirements.
• Fraud Prevention: Detect, investigate, and prevent any fraudulent activity, money laundering, bot usage, or system manipulation that could compromise platform integrity.
• Customer Support: Handle your inquiries, complaints, and support requests efficiently and effectively through our 24/7 support channels.
• Platform Improvement: Analyze aggregated usage patterns to improve the design, functionality, and performance of the kiss8 website and app.
• Marketing Communications: Send you information about promotions, bonuses, and special offers — subject to the communication preferences you set in your account.

Kiss8 does not sell your personal data to any third party for marketing or commercial purposes. However, there are certain situations where we may need to share your information with specific parties to enable our services to function properly and comply with legal requirements.

• Service Providers: We share necessary data with licensed payment processors, KYC service providers, auditing firms, and cloud service providers who assist us in operating this platform securely.
• Game Providers: To enable you to play games offered by third-party providers on the kiss8 platform, the minimum required data (such as player ID and currency) is shared with the relevant game providers.
• Regulatory Authority: We will disclose information when required to do so by law, court order, or lawful instruction from Malaysian government authorities.
• Fraud Prevention: In specific cases involving fraud or financial crime, we may share information with other financial institutions or relevant law enforcement agencies.
• Business Transfer: In the event of a merger, acquisition, or sale of kiss8 assets, user data may be transferred to the receiving entity — with advance notice provided to users.

All third parties that receive kiss8 user data are required to comply with data protection standards equivalent to or stricter than those set out in this policy, and are only permitted to use such data for the specified purposes.

The security of your personal data is kiss8's highest priority. We continually invest in the latest cybersecurity infrastructure to ensure all information you share with us is always protected against unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL Encryption: All communications between your browser or app and kiss8 servers are encrypted using 256-bit SSL/TLS technology — the same level of encryption used by major banking institutions in Malaysia.
• Two-Factor Authentication (2FA): We provide and encourage the use of 2FA for all user accounts to add an extra layer of security beyond standard passwords.
• 24/7 Monitoring: The kiss8 IT security team monitors our systems around the clock to detect and respond to any threats or suspicious activity in real time.
• Internal Access Controls: Access to personal data within the Kiss8 organisation is restricted to staff who require it to perform their duties, based on the principle of least privilege.
• Regular Audits: We conduct regular security audits and independent penetration testing to identify and address any system vulnerabilities.
• Secure Data Backup: User data is regularly backed up to secure, encrypted locations to ensure service continuity in emergency situations.

Kiss8 uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and tailor content to your preferences. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login session authentication, security, and basic account preferences. These cookies cannot be disabled.
• Performance Cookies: Collect information on how visitors use our website (e.g., most frequently visited pages) to help us improve platform performance.
• Functional Cookies: Allows the website to remember your preferences such as language, display settings, and game preferences for a more personalized experience.
• Analytics Cookies: We use analytics tools to understand usage patterns in an aggregated and anonymised form for the purpose of continuous product improvement.

You can control and manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality or user experience of the Kiss8 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by Kiss8. We fully respect and facilitate the exercise of these rights.

We will process your request within the timeframe stipulated by law, typically within 30 working days from the date we receive a complete and valid request. Some requests may be subject to additional identity verification requirements.

Kiss8 retains your personal data for as long as necessary to fulfill the original purpose of collection, unless a longer retention period is required or permitted by applicable laws in Malaysia.

• Active account data is retained for the duration your account remains active and for the period required after account closure for legal compliance purposes.
• Financial transaction records are retained for a minimum of seven (7) years in accordance with Malaysia's accounting and tax legal requirements.
• KYC records and identity verification documents are retained in accordance with the minimum legal requirements of current AML regulations.
• Customer support communication data is retained for three (3) years for quality control purposes and in relation to any disputes that may arise.
• Analytics data and system logs are stored for a shorter period and are typically anonymised once the analytics purpose has been fulfilled.

When data is no longer needed, Kiss8 will securely delete or anonymise it using methods that comply with industry standards.

The kiss8 platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from minors under the age of 18. If you are a parent or guardian and believe that your child has registered an account on kiss8, please contact us immediately for account deletion and removal of related data.

Kiss8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements, or service improvements. Any significant changes will be communicated to you via in-platform notifications or email at least seven (7) days before the amendments take effect.

The "Updated" date at the top of this document will always reflect the latest version of this policy. Your continued use of the kiss8 platform after the effective date of any amendment constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how kiss8 handles your personal data, our team is available to assist you at any time.